Terms

These terms apply to quotations and cleaning services provided by Mopford. Last updated October 2026.

Quotations

Quotations are based on the information and photographs you provide. If the property or the work required differs from that description, we will discuss any change in price with you before carrying out extra work.

Bookings and access

You agree to give us access to the property at the agreed time, with water and electricity available. Please let us know about any fragile items, valuables, alarms or parking restrictions in advance.

Cancellations

Please tell us as early as possible if you need to cancel or move a booking. Cancellation terms for your booking are confirmed with your quotation.

Results

We aim for the best possible result on every job. Some stains, wear and damage cannot be removed completely, and we will tell you honestly what to expect.

48-hour re-clean guarantee

If any part of the cleaning included in your quotation is not up to standard, tell us by email within 48 hours of the clean, ideally with photos. We will return to re-clean the affected areas free of charge. The guarantee covers work listed in your quotation and does not apply where the property has been used, or further work carried out, since our visit.

Insurance and vetting

Mopford is fully insured and our cleaners are DBS checked.

Payment

Payment terms are set out in your quotation or invoice.

Contact

Email info@mopford.co.uk.